Author Topic: Bugs & Technical Issues  (Read 23359 times)

Brino

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Bugs & Technical Issues
« on: June 24, 2016, 08:37:48 am »
Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

**The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
- Your User Name,
- Your User ID (You can find it when tapping the (+) button next to "COLLECTION" on the home screen)
- Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

We'll do our best to fix it as soon as possible!
Thank you for your cooperation.
Brino
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Naaba

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Re: Bugs & Technical Issues
« Reply #1 on: June 24, 2016, 07:16:04 pm »
The game doesn't work since last update this afternoon. Everything shut down very quickly after launching the app.

ALLSTAR

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Re: Bugs & Technical Issues
« Reply #2 on: June 25, 2016, 11:34:00 am »
Same thing for me. The game keeps crashing.
I spent money on it already, please fix!

Brino

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Re: Bugs & Technical Issues
« Reply #3 on: June 27, 2016, 10:20:31 am »
Hi @Naaba and @ALLSTAR,

Are you guys playing with Android or iOS?
Are you able to get in with enough time to see your User ID before it crashes?

Please let me know,

-Brino
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gergi30

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Re: Bugs & Technical Issues
« Reply #4 on: June 27, 2016, 05:50:31 pm »
Hi! Every time when i click on "play" button , the game start looking for opponent but few sec later (like 15 sec) , the screen stacks for a sec and the game drop me back to the main menu without any massage .
My username is Gt30

ALLSTAR

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Re: Bugs & Technical Issues
« Reply #5 on: June 28, 2016, 08:46:37 am »
I am playing on ios.. No it just crashes straight after the "from the bench screen" that comes up and thn it just goes black and crashes.
I deleted it and downloade it again and it did the same thing!
Now I'm going to lose all the good players I already had aren't I?

ALLSTAR

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Re: Bugs & Technical Issues
« Reply #6 on: June 28, 2016, 08:49:45 am »
Does it help to know my name on the game was "ALLSTAR" aswell ? :(

Brino

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Re: Bugs & Technical Issues
« Reply #7 on: June 28, 2016, 10:21:35 am »
Hi! Every time when i click on "play" button , the game start looking for opponent but few sec later (like 15 sec) , the screen stacks for a sec and the game drop me back to the main menu without any massage .
My username is Gt30

Hi gergi30,
Sorry for the troubles. Is this happening all the time, or does it happen randomly?
Please let me know. Can you please send me your User ID which can be found by tapping on the (+) button next to COLLECTION? It'll be on the bottom right of that screen.
-Brino
Brino
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Brino

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Re: Bugs & Technical Issues
« Reply #8 on: June 28, 2016, 10:23:14 am »
I am playing on ios.. No it just crashes straight after the "from the bench screen" that comes up and thn it just goes black and crashes.
I deleted it and downloade it again and it did the same thing!
Now I'm going to lose all the good players I already had aren't I?

Hi ALLSTAR,
No, you won't lose your players - your account is there, it's just that first we need to solve this issue for you to get back into it.
Since you can't get into your account the only reference I'll have is your username ALLSTAR, so I'll try to find info that way.
Please give me some time and I'll get back to you when I have more info.
-Brino
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Naaba

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Re: Bugs & Technical Issues
« Reply #9 on: June 28, 2016, 09:47:17 pm »
Hi @Naaba and @ALLSTAR,

Are you guys playing with Android or iOS?
Are you able to get in with enough time to see your User ID before it crashes?

Please let me know,

-Brino

Hi,

Thanx for your answer. My user ID is 1:9441. I play with iOS.

Sometimes it crash after playing (hardly) 2 or 3 games sometimes even before I reach the main menu. It seems to be absolutly random and of course it's very frustating. I cannot play the tournament mode because I've lost three times because of these crushes.

Brino

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Re: Bugs & Technical Issues
« Reply #10 on: June 29, 2016, 01:11:17 pm »
Hi @Naaba and @ALLSTAR,

Are you guys playing with Android or iOS?
Are you able to get in with enough time to see your User ID before it crashes?

Please let me know,

-Brino

Hi,

Thanx for your answer. My user ID is 1:9441. I play with iOS.

Sometimes it crash after playing (hardly) 2 or 3 games sometimes even before I reach the main menu. It seems to be absolutly random and of course it's very frustating. I cannot play the tournament mode because I've lost three times because of these crushes.

Hi Naaba,
I'm sorry for the troubles and thanks for the extra information. I'm going to pass it on to the developers so they can check into it and hopefully resolve as soon as possible.
-Brino
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SungGoKong

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Re: Bugs & Technical Issues
« Reply #11 on: June 29, 2016, 01:31:40 pm »
I dont got the prize of nba flips. Do you all got the prize or same with me? Thanks...
My fan code NBA :3x6fquAPTW

Driu21

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Re: Bugs & Technical Issues
« Reply #12 on: June 29, 2016, 01:47:10 pm »
Hi,

I don't know if this is really a bug, but when I try to play last stage of my first tournament, I never find an opponent. Is that due to a bug or is it only hard to find an opponent?

Thanks

Brino

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Re: Bugs & Technical Issues
« Reply #13 on: June 30, 2016, 09:55:57 am »
I dont got the prize of nba flips. Do you all got the prize or same with me? Thanks...

Hi SungGoKong,
Which prize are you referring to? Can you please let me know when you have a moment?
Regards
-Brino
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Brino

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Re: Bugs & Technical Issues
« Reply #14 on: June 30, 2016, 09:56:41 am »
Hi,

I don't know if this is really a bug, but when I try to play last stage of my first tournament, I never find an opponent. Is that due to a bug or is it only hard to find an opponent?

Thanks

Hi Driu21,
Since the game is still quite new, it takes longer to find an opponent, but once more users download the game and start playing it'll take less time.
-Brino
Brino
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