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Messages - Brino

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1
NBA General Manager / Re: NEW YEAR -- NEW FORUM
« on: December 07, 2017, 09:15:39 AM »
staying with SMF or moving to something else?

Hey @im317,
Just moving the forum closer to our Help Center (Zendesk platform), so that we can work to improve our support service ;)
At the same time, we'll be giving it a new look and making it more interactive.
-Brino

2
NBA General Manager / Re: NEW YEAR -- NEW FORUM
« on: December 07, 2017, 09:14:53 AM »
I have a question!
When will be effective the real new  features of nba gm 18 that were anticipated two months ago?

Hey @Roberto71,
Which changes in particular, so that I can give you a more precise response?
-Brino

3
NBA General Manager / Re: NEW YEAR -- NEW FORUM
« on: December 07, 2017, 09:14:26 AM »
always promising something new - like the new features for gm18 which by the way still havent happened! - and then dissapointing the users.

Please stop promising stuff you cannot do! Its annoying...

Hey @Fabolousoh,
The new forum will be active in the new year, so we aren't going to activate it right now. We were just informing you of the change.
-Brino

4
Top Stars Football / Re: Bugs & Technical Issues
« on: December 07, 2017, 09:13:19 AM »
These issues you're writing about will be fixed in the next version. We're awaiting some final fixes and QA steps and we'll have those uploaded as soon as possible. Once it's uploaded I'll let you know.
-Brino

Hi Brino

Would you be able to tell us roughly how much longer it would be before the update would be released?

Hey @Ms T,
Unfortunately the team is out right now since it's a holiday, but I'll let you know as soon as I find this information out!
I've just sent them a message to let me know when they're back in the office.
-Brino

5
Fantasy Manager Football / Re: General Questions
« on: December 07, 2017, 09:12:22 AM »
Hola, @Ticoti:

Cuando hay un parón en la liga, le ponemos la media de temporada hasta que se arranque nuevamente la liga.
En cuanto a los jugadores limitados, vamos a revisarlo para ver si hay algún error.

-Brino

Hi Brino. Brazilian national league had finished last weekend. When are you planning to update all players in Brazilian teams with their averages?

Thank you

Hey @alesgarbi,
I'm going to check into this and get back to you as soon as possible.
-Brino

6
Fantasy Manager Football / Re: General Questions
« on: December 07, 2017, 09:12:01 AM »
Hola Brino.

He visto que habeis cmbido las condiciones de subir al planeta dimante. Antes con quedar entres los tres primeros subias...pero ahora hay que ganar 3 veces la copa mundo y ganar 1000 partidos.

Todo esto es asi?? Habeis activado el planeta diamante?

Un saludo

Hola, @salvapascu84:
No es que hemos cambiado las condiciones, lo que pasa es que durante los meses de julio, agosto y septiembre, hicimos una promoción especial y solo hacía falta completar el primer requisito de la liga. Ahora deberían salir todos los requisitos, que son la de la liga, ganar el torneo MUNDO X veces y ganar X partidos.
El planeta Diamond estará activo con la nueva versión 8.0. Aún no tenemos fecha precisa para la salida, pero estamos trabajando para lanzarla lo antes posible.
-Brino

7
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: December 05, 2017, 11:30:11 AM »
Here is my 13th league match. I have lost with my team with strength 266101 against a team with strength 250171. It may be, it is not problem, but the problem is that my real strength is 327000. how can it fall to 266101?



Hi @besiktask,

Please remember that if you change your lineup, and the league match had already been played, it won't take your new Team Value, but the one while the match was played.

Also, in the past I believe we've explained this, that even in real life, the best team doesn't always win. It's also possible to lose against a team with lower value, although it shouldn't happen often.

Let me know if you have any further questions,

-Brino

8
Fantasy Manager Football / Re: General Questions
« on: December 05, 2017, 11:27:37 AM »
Hola, @Ticoti:

Cuando hay un parón en la liga, le ponemos la media de temporada hasta que se arranque nuevamente la liga.
En cuanto a los jugadores limitados, vamos a revisarlo para ver si hay algún error.

-Brino

9
Fantasy Manager Football / Re: Suggestions
« on: December 05, 2017, 11:26:51 AM »
Hi everyone,
Thanks again for your suggestions. I've added the latest ones to our document.
Regards
-Brino

10
NBA Flip! / Re: Bugs & Technical Issues
« on: December 01, 2017, 01:58:33 PM »
Is there something wrong with the game? The initial loading cannot seem to end today

Hey @ministro87,
Are you still having trouble getting into the game?
We had a server issue last night into this morning, but it's been resolved by now.
Please let me know,
-Brino

11
Fantasy Manager Football / Re: Bronze Planet
« on: December 01, 2017, 01:57:42 PM »
Hola, @KevinAQM:

Te entiendo perfectamente y siento cualquier inconveniente. La verdad es que no se puede volver al planeta anterior ya que el proceso es automático una vez que completes los requisitos.

En este momento las últimas versiones están preparadas así, que en cada planeta, para seguir mejorando los jugadores y subiéndoles al nuevo planeta, hay que ficharlos de nuevo.

Si tienes alguna sugerencia podrás enviarla en nuestro hilo de sugerencias aquí:http://www.fromthebenchgames.com/forums/index.php?topic=70655.0

Un saludo,
-Brino

12
Fantasy Manager Football / Re: General Questions
« on: December 01, 2017, 01:55:18 PM »
Buenas.

Es normal que solo haya un jugador (Cristiano Ronaldo) en venta directa por monedas? Es que yo nunca habia visto que hubiese menos de 5-6 jugadores a la vez.

Hola, @Ticoti:
Si ya tienes los otros jugadores que deberían salir, entonces solo saldrán los que no tienes. Mañana deberían salir otros, pero si no, me lo dices.
-Brino

13
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: December 01, 2017, 01:54:03 PM »
Hola a todos,

Siento no haber podido responder antes. Como podéis imaginar, con todo lo que pasó anoche con el servidor, he estado muy ocupado hoy en el departamento de soporte.

El problema ya está solucionado y todo debería estar funcionando correctamente en los juegos como FC Barcelona, Chelsea FC, AC Milan, etc.

Si aún ves algún problema en el juego, no dudes en decírmelo y te ayudaré lo antes posible.

Un saludo,

-Brino

14
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: December 01, 2017, 01:52:41 PM »
Hey everyone,

Sorry for not being able to reply sooner. As you can probably imagine, with everything that happened with our server last night, it's been keeping me very busy in support.

The issue has now been resolved, so everything should be working correctly now in games such as FC Barcelona, Chelsea FC, AC Milan, etc.

If you are still experiencing any technical issues, please let me know and I'll help you as soon as possible.

-Brino

15
Baseball General Manager / NEW YEAR -- NEW FORUM
« on: November 30, 2017, 04:17:05 PM »
Hey everybody!

In the support department, we've been working hard to ensure that all of our users are assisted in the best and quickest way possible.

Aside from that, for the new year, we wanted to give our forum a new look. We won't give to much info about it since we want it to be a surprise, but we can assure you that you're going to like it.

So, starting January 1st, we will be giving you a brand new forum in which you can do the same as you've been doing now: Sharing your knowledge about the games, letting us know about bugs and technical issues, and asking questions you may have.

It's going to be much easier for us to help you out as it will be fully integrated into our Help Desk platform, so we will be able to convert your posts into tickets, and easily be able to pass them along to the development team.

We're really excited about this change, and we're looking forward to hearing your thoughs as well. As we get closer to the date, I'll share the link where you can access the new forum.

If you have any questions, just let us know!

-Brino

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