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Author Topic: Bugs & Technical Issues  (Read 15040 times)

Brino

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Re: Bugs & Technical Issues
« Reply #210 on: August 24, 2017, 07:35:12 AM »
Hey @ministro87,
Please keep in mind that I wasn't saying that this is what is going on in your case, I'm just explaining possibilities. Since we only have a certain number of legends in the game, if any user already has most of them, it's more common to get duplicates.
In your account I'm seeing that you have 17 of 43 legend cards right now. How often are you receiving the duplicates?
-Brino

Hi,
let's say that in the last 8 months I think I received 6/7 duplicates (one month I was so pissed that I did not even play so I didn't receive a reward).
Regards

Hey @ministro87,
Can you please let me know if you're also in touch with us through our Support platform?
I think we're handling this case with you in both places.
Please let me know,
-Brino
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ministro87

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Re: Bugs & Technical Issues
« Reply #211 on: August 24, 2017, 08:19:46 AM »
Hey @ministro87,
Can you please let me know if you're also in touch with us through our Support platform?
I think we're handling this case with you in both places.
Please let me know,
-Brino

Hi Brino,
already solved through the Support platform.
Thanks
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Brino

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Re: Bugs & Technical Issues
« Reply #212 on: August 25, 2017, 07:56:21 AM »
Hey @ministro87,
Can you please let me know if you're also in touch with us through our Support platform?
I think we're handling this case with you in both places.
Please let me know,
-Brino

Hi Brino,
already solved through the Support platform.
Thanks

Ok great!
Thanks for the confirmation!
-Brino
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penance

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Re: Bugs & Technical Issues
« Reply #213 on: August 29, 2017, 10:08:18 AM »
Hi I got problems regarding video playing in game. I can't  double the coins ammount after lost match, and also can't  skip missions due  to videos not playing. Is this a known thing or is it just me?

penance

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Re: Bugs & Technical Issues
« Reply #214 on: August 29, 2017, 10:10:58 AM »
Second thing is, I lost like thousands of coins at this points due to game crash mid-game in tournament.
example:
I won first match
started another
I'm winning like 3:2
and then  suddenly match is over and there's   information I  lost the game

Brino

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Re: Bugs & Technical Issues
« Reply #215 on: August 30, 2017, 07:46:32 AM »
Hey @penance,
Sorry for the troubles you've experienced. Can you please send me your User ID so I can check into your account?
-Brino
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penance

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Re: Bugs & Technical Issues
« Reply #216 on: August 30, 2017, 08:18:32 AM »
Hey @penance,
Sorry for the troubles you've experienced. Can you please send me your User ID so I can check into your account?
-Brino

thx, I sent you personal message

Brino

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Re: Bugs & Technical Issues
« Reply #217 on: August 31, 2017, 07:33:29 AM »
Hey @penance,
Sorry for the troubles you've experienced. Can you please send me your User ID so I can check into your account?
-Brino

thx, I sent you personal message

Ok thanks. I'll check the message as soon as possible!
-Brino
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ministro87

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Re: Bugs & Technical Issues
« Reply #218 on: December 01, 2017, 10:46:52 AM »
Is there something wrong with the game? The initial loading cannot seem to end today
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Brino

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Re: Bugs & Technical Issues
« Reply #219 on: December 01, 2017, 01:58:33 PM »
Is there something wrong with the game? The initial loading cannot seem to end today

Hey @ministro87,
Are you still having trouble getting into the game?
We had a server issue last night into this morning, but it's been resolved by now.
Please let me know,
-Brino
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