Bugs & Technical Issues

[Robbinson]

Hello Brino,

I still have a same problem, game gave me an info - Something went horribly wrong. Please try again. What can I do with this?

Thanks,

Rob

[Brino]

I have an invoice, pls, gimme some contact and I ´ll send it to you.
thanks
Rob

Hi Robbinson,
Please write to us here: https://goo.gl/WBGqO9 and attach the invoice in your message and send me the Ticket ID number as soon as you do. Please also send more information about the new error you're experiencing in the message with your iTunes invoice. I'll handle all of that together.
-Brino

[Robbinson]

Hello Brino,

here: Request #167788 with attached invoice

I reinstalled the game and error is out.

Thanks,

Rob

[Brino]

Hello Brino,

here: Request #167788 with attached invoice

I reinstalled the game and error is out.

Thanks,

Rob

Thanks Rob!
I've just added everything into your account now.
-Brino

[SpaSSvogel]

Hello!
Very often during the game, when I click on the player's card on the playing field, he suddenly appears in the Boston Celtics team's shirt and with the Celtics logo. For example, today it was Gordon Hayward and Klay Thompson.

[Brino]

Hello!
Very often during the game, when I click on the player's card on the playing field, he suddenly appears in the Boston Celtics team's shirt and with the Celtics logo. For example, today it was Gordon Hayward and Klay Thompson.

Hey SpaSSvogel,
Do you happen to have any screenshot with this so we can check into it?
-Brino

[SpaSSvogel]

Hello Brino!
These three pictures from the game I played today:

[Brino]

Hello Brino!
These three pictures from the game I played today:

Great! Thanks for sending these. We'll check into this and get it resolved as soon as possible.
Can you please also send me your User ID?
-Brino

[ministro87]

Once again I received a duplicated legend as monthly reward..what's the point in playing this game if I continue to receive doubles every month?!?!

ID 10287

[rodneyp]

Download the latest update and Kevin Johnson's picture got changed to Chris Webber. I think the name should be changed to reflect that change.

[Brino]

Download the latest update and Kevin Johnson's picture got changed to Chris Webber. I think the name should be changed to reflect that change.

Hey rodneyp
We're checking into this - thanks for bringing this to our attention.
-Brino

[Brino]

Once again I received a duplicated legend as monthly reward..what's the point in playing this game if I continue to receive doubles every month?!?!

ID 10287

Hey ministro87,
When you start to have almost every player in the game, it becomes more common to receive a duplicate card at the end of the season. We are hoping to add new players in the game soon which would change that.
Please let me know if you have any further questions.
-Brino

[ministro87]

Hey ministro87,
When you start to have almost every player in the game, it becomes more common to receive a duplicate card at the end of the season. We are hoping to add new players in the game soon which would change that.
Please let me know if you have any further questions.
-Brino

Hi,
I'd accept this kind of explanation if it came to "normal" cards received as a reward. Legend cards however are much much more difficult to find in the packs even if there is a bunch of them (of course I have only a small amount of them) so I don't really expect to receive a duplicate as a monthly reward: that is the most "exciting" part of the game, in my opinion, and receiving a duplicate kinda makes me feel that a whole month of playing has been wasted.
Regards

[Brino]

Hey ministro87,
When you start to have almost every player in the game, it becomes more common to receive a duplicate card at the end of the season. We are hoping to add new players in the game soon which would change that.
Please let me know if you have any further questions.
-Brino

Hi,
I'd accept this kind of explanation if it came to "normal" cards received as a reward. Legend cards however are much much more difficult to find in the packs even if there is a bunch of them (of course I have only a small amount of them) so I don't really expect to receive a duplicate as a monthly reward: that is the most "exciting" part of the game, in my opinion, and receiving a duplicate kinda makes me feel that a whole month of playing has been wasted.
Regards

Hey @ministro87,
Please keep in mind that I wasn't saying that this is what is going on in your case, I'm just explaining possibilities. Since we only have a certain number of legends in the game, if any user already has most of them, it's more common to get duplicates.
In your account I'm seeing that you have 17 of 43 legend cards right now. How often are you receiving the duplicates?
-Brino

[ministro87]

Hey @ministro87,
Please keep in mind that I wasn't saying that this is what is going on in your case, I'm just explaining possibilities. Since we only have a certain number of legends in the game, if any user already has most of them, it's more common to get duplicates.
In your account I'm seeing that you have 17 of 43 legend cards right now. How often are you receiving the duplicates?
-Brino

Hi,
let's say that in the last 8 months I think I received 6/7 duplicates (one month I was so pissed that I did not even play so I didn't receive a reward).
Regards