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Author Topic: Bugs & Technical Issues  (Read 510715 times)

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Bugs & Technical Issues
« on: August 28, 2014, 12:44:32 PM »
Have you experienced a bug? This is the place to check out if you're looking for help regarding any technical issue.

**Please note that the best way to report a Bug or Technical issue is by contacting our In-Game Support Department directly from the Support tab by selecting the issue that best explains the one you are experiencing and tapping the SUPPORT button**

In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
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- Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

We'll do our best to fix it as soon as possible!
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Yashar

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Re: Bugs & Technical Issues
« Reply #1 on: September 02, 2014, 07:06:47 PM »
Just wondering if tournaments have been enabled yet? It said in-game that I unlocked tournaments however I do not see the button there. I've restarted the device and app.

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #2 on: September 02, 2014, 08:15:07 PM »
my game keeps crashing. and theres no tournaments
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serramonte

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Re: Bugs & Technical Issues
« Reply #3 on: September 03, 2014, 08:23:59 AM »
my game keeps crashing. and theres no tournaments

Tournaments aren't available yet in this version. Maybe there was a connection issue last night - it seems to be working fine now, can you confirm?

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #4 on: September 03, 2014, 08:36:55 AM »
my game keeps crashing. and theres no tournaments

Tournaments aren't available yet in this version. Maybe there was a connection issue last night - it seems to be working fine now, can you confirm?

I got a question how is the tournaments not available in this version when it said I would get it at lv 3
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serramonte

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Re: Bugs & Technical Issues
« Reply #5 on: September 03, 2014, 09:40:05 AM »
my game keeps crashing. and theres no tournaments

Tournaments aren't available yet in this version. Maybe there was a connection issue last night - it seems to be working fine now, can you confirm?

I got a question how is the tournaments not available in this version when it said I would get it at lv 3

Yeah, this is a bug that's being resolved now - it appears when you reach level 4 but it shouldn't be showing.

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #6 on: September 03, 2014, 10:29:16 AM »
when I win an auction it gives me a notification in my MLB game
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serramonte

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Re: Bugs & Technical Issues
« Reply #7 on: September 03, 2014, 10:39:46 AM »
when I win an auction it gives me a notification in my MLB game

Can you please send us a screenshot? I saw your personal message but didn't reply yet as we were not able to reproduce it. We were still doing some research to find out what could be sending that notification in your account before writing back. When we do it, we see the NFL notification.
If you can send us a screenshot, that'd be good. thanks!

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #8 on: September 03, 2014, 10:47:47 AM »
when I win an auction it gives me a notification in my MLB game

Can you please send us a screenshot? I saw your personal message but didn't reply yet as we were not able to reproduce it. We were still doing some research to find out what could be sending that notification in your account before writing back. When we do it, we see the NFL notification.
If you can send us a screenshot, that'd be good. thanks!

this is what I got after winning Mason Crosby and I didn't buy anyone in babseball either

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serramonte

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Re: Bugs & Technical Issues
« Reply #9 on: September 03, 2014, 11:58:34 AM »
when I win an auction it gives me a notification in my MLB game

Can you please send us a screenshot? I saw your personal message but didn't reply yet as we were not able to reproduce it. We were still doing some research to find out what could be sending that notification in your account before writing back. When we do it, we see the NFL notification.
If you can send us a screenshot, that'd be good. thanks!

this is what I got after winning Mason Crosby and I didn't buy anyone in babseball either



Ok we're checking into - and you're sure you weren't bidding for anyone in Baseball GM?

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #10 on: September 03, 2014, 12:05:56 PM »
when I win an auction it gives me a notification in my MLB game

Can you please send us a screenshot? I saw your personal message but didn't reply yet as we were not able to reproduce it. We were still doing some research to find out what could be sending that notification in your account before writing back. When we do it, we see the NFL notification.
If you can send us a screenshot, that'd be good. thanks!

this is what I got after winning Mason Crosby and I didn't buy anyone in babseball either



Ok we're checking into - and you're sure you weren't bidding for anyone in Baseball GM?

im sure I bought Altuve earlier way before I got Crosby
NBA GM 15: oFND5aQk
MLB GM: 2xXBm8kiy1
NFL GM: 1xMqAv7SGY

serramonte

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Re: Bugs & Technical Issues
« Reply #11 on: September 03, 2014, 12:22:35 PM »
when I win an auction it gives me a notification in my MLB game

Can you please send us a screenshot? I saw your personal message but didn't reply yet as we were not able to reproduce it. We were still doing some research to find out what could be sending that notification in your account before writing back. When we do it, we see the NFL notification.
If you can send us a screenshot, that'd be good. thanks!

this is what I got after winning Mason Crosby and I didn't buy anyone in babseball either



Ok we're checking into - and you're sure you weren't bidding for anyone in Baseball GM?

im sure I bought Altuve earlier way before I got Crosby

When did this happen, by the way?

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #12 on: September 03, 2014, 12:28:24 PM »
when I win an auction it gives me a notification in my MLB game

Can you please send us a screenshot? I saw your personal message but didn't reply yet as we were not able to reproduce it. We were still doing some research to find out what could be sending that notification in your account before writing back. When we do it, we see the NFL notification.
If you can send us a screenshot, that'd be good. thanks!

this is what I got after winning Mason Crosby and I didn't buy anyone in babseball either



Ok we're checking into - and you're sure you weren't bidding for anyone in Baseball GM?

im sure I bought Altuve earlier way before I got Crosby

When did this happen, by the way?

2 hours ago and this is my id 1:2891
NBA GM 15: oFND5aQk
MLB GM: 2xXBm8kiy1
NFL GM: 1xMqAv7SGY

Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #13 on: September 04, 2014, 01:43:32 AM »
happened 2 times today once for Ha Ha Clinton-Dix and C.J. Mosley. mostly every notification I get is for NFL and it tells me in baseball

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Andrew Sena 7

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Re: Bugs & Technical Issues
« Reply #14 on: September 04, 2014, 07:19:14 AM »
it wont let me put Sherman in my lineup I have him but he wont show up in players not in lineup. and im not even leveling him up
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