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Author Topic: Bugs & Technical Issues  (Read 3556 times)

Brino

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Bugs & Technical Issues
« on: September 14, 2016, 11:18:34 AM »
Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

**The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
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- Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

Please also be sure to check our Help & FAQs page here:
http://www.fromthebenchgames.com/forums/index.php?board=64.0

If your question still hasn't been answered, please let us know. We'll do our best to fix it as soon as possible!
Thank you for your cooperation.
« Last Edit: September 14, 2016, 11:32:44 AM by Brino »
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Daniel085

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Re: Bugs & Technical Issues
« Reply #1 on: September 15, 2016, 09:11:49 AM »
Hi Brino,

I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

Thanks in advance.

Name: Daniel
Team id: 1.1.3:180
« Last Edit: September 16, 2016, 10:17:49 AM by Daniel085 »

rodneyp

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Re: Bugs & Technical Issues
« Reply #2 on: September 15, 2016, 01:41:34 PM »
There are legend packs in baseball? I do not see this on my game? If it is like basketball, they will be 400 coins per pack. Brino if this is the case could you please make sure to add the legend packs to my game? 1885 last four of my account.

Daniel085

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Re: Bugs & Technical Issues
« Reply #3 on: September 15, 2016, 01:51:47 PM »
There is an update in the appstore ;)

Brino

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Re: Bugs & Technical Issues
« Reply #4 on: September 16, 2016, 10:07:12 AM »
Hi Bruno,

I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

Thanks in advance.

Name: Daniel
Team id: 1.1.3:180

Hi Daniel085,
I'm sorry for the inconvenience. In fact there's a visual errror showing the price as 200 coins but it's really supposed to be 400 coins. I've refunded the extra coins into your account for that issue. We'll be releasing a new version soon that will correct that visual issue.
Regarding the player Gibson, do you have a screenshot so we can see it?
-Brino
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Brino

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Re: Bugs & Technical Issues
« Reply #5 on: September 16, 2016, 10:07:43 AM »
There are legend packs in baseball? I do not see this on my game? If it is like basketball, they will be 400 coins per pack. Brino if this is the case could you please make sure to add the legend packs to my game? 1885 last four of my account.

Hey rodneyp,
Those are the Premium Packs that you can find now in the store (in our latest version available on the app store).
Let me know if you have any further questions.
-Brino
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Daniel085

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Re: Bugs & Technical Issues
« Reply #6 on: September 16, 2016, 10:18:43 AM »
Hi Bruno,

I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

Thanks in advance.

Name: Daniel
Team id: 1.1.3:180

Hi Daniel085,
I'm sorry for the inconvenience. In fact there's a visual errror showing the price as 200 coins but it's really supposed to be 400 coins. I've refunded the extra coins into your account for that issue. We'll be releasing a new version soon that will correct that visual issue.
Regarding the player Gibson, do you have a screenshot so we can see it?
-Brino

Thanks Brino. I have send you a PM.

Greetz, Dani

Brino

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Re: Bugs & Technical Issues
« Reply #7 on: September 16, 2016, 11:27:40 AM »
Hi Bruno,

I bought 2 legends packs for the price of 200coins (the screen says 200coins for a legend pack) but my total decreased by 400 - 2 times.
Could you resolve this? Thanks. I had 2296 coins (moment of purchase)..

And i got a legend Bob Gibson, but he looks the same as a 4star player. Could it be that there went something wrong with entering the legend player?

Thanks in advance.

Name: Daniel
Team id: 1.1.3:180

Hi Daniel085,
I'm sorry for the inconvenience. In fact there's a visual errror showing the price as 200 coins but it's really supposed to be 400 coins. I've refunded the extra coins into your account for that issue. We'll be releasing a new version soon that will correct that visual issue.
Regarding the player Gibson, do you have a screenshot so we can see it?
-Brino

Thanks Brino. I have send you a PM.

Greetz, Dani

Hi Dani,
I checked into the legend issue with the team and it seems to be correct. Due to the total of his points, he didn't quite reach the value that gives 2 A's.
Let me know if you have any further questions.
-Brino
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Ms T

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Re: Bugs & Technical Issues
« Reply #8 on: September 24, 2016, 12:31:17 PM »
When losing a game, at times I've encountered two persistent incidents where a) there is no option to double coins and b) the only option is to double coins, there is no option to lose the reward essentially leaving no way to navigate to the main screen other than watching the video or ending the app and restarting.

In point a, the only option is to restart the app.

Screen shot showing when no option is available.

Flip Football 1.2.9:270390
Flip Baseball 1.1.2:8252
NBA Flip 1.04.001-11:203692

Brino

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Re: Bugs & Technical Issues
« Reply #9 on: September 26, 2016, 10:14:12 AM »
When losing a game, at times I've encountered two persistent incidents where a) there is no option to double coins and b) the only option is to double coins, there is no option to lose the reward essentially leaving no way to navigate to the main screen other than watching the video or ending the app and restarting.

In point a, the only option is to restart the app.

Screen shot showing when no option is available.



Hey Ms T,
Thanks for sending this - I'm going to pass it along to the developers to check into and resolve as soon as possible.
-Brino
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Wang923

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Re: Bugs & Technical Issues
« Reply #10 on: November 01, 2016, 03:54:05 PM »
When will the October "season" end? No rewards as of yet.

Brino

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Re: Bugs & Technical Issues
« Reply #11 on: November 02, 2016, 09:52:44 AM »
When will the October "season" end? No rewards as of yet.

Hey Wang923,
We're checking into this. Apologies for the inconvenience.
-Brino
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Brino

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Re: Bugs & Technical Issues
« Reply #12 on: November 02, 2016, 10:33:00 AM »
The issue with the End of Season rewards has now been resolved!
Apologies for the inconvenience!
-Brino
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Daniel085

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Re: Bugs & Technical Issues
« Reply #13 on: November 02, 2016, 11:35:13 AM »
The issue with the End of Season rewards has now been resolved!
Apologies for the inconvenience!
-Brino

Hi Bruno,

The new season is started and i received the coins but no legend player. I finished 11th in legend league. Could you please look at it? Thanks in advance

kieranoc

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Re: Bugs & Technical Issues
« Reply #14 on: November 02, 2016, 05:59:34 PM »
Hi Bruno,
I have 2 questions.

1. I never had an animation giving me my october rewards, however I can see that my coins have increased somewhere between 800-1000. I was wondering if I was supposed to receive more than just this since last month I received Coins, Packs, and a Legend card. I finished in the 19th in the Legend Division.

2. I was also wondering if it is possible to get legend cards from tournament packs. I use all my coins to do tournaments because it seems like I win 4/5 tournaments, but I already have 202/247 cards and I dont seem to ever be getting anything new from my 5 tournament packs. Would I be more likely to get a new or worthy card from using my money on legend packs instead of the tournaments, despite the fact that i consistently win the 5 packs from the tournament?

Love the game you guys made, hope to hear back soon

 

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