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Messages - Brino

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3706
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:53:03 am »
I still can't enter the fan page. I have the update from 29/1.

I get a message: Your team asks where you are. Log in and win 10.000.000 (or 50.000.000). But I don't see where I can win this amount of money

Hi bjorn11,
Our developers are working on the issue with the Fans section in FM 2016. We hope to have it resolved soon although we can't be sure of an exact time or date.
Regarding the other issue, I see you're playing both FM 2016 and Juventus 2016. Can you confirm which game you're referring to?
-Brino
It is on FM 2016. Most of the time it is when I haven't logged in for a couple of hours.

Hi bjorn11,
Thanks for confirming. The cash should be given as your Daily Bonus if that's the message you received. If you didn't receive it, please send me your User ID and I'll check into it.
-Brino
I don't see that amount of money on my balance. I never received the 10.000.000 or 50.000.000 when i entered the game, after i received that message

bjorn11
1:414969
1xGYcqeDws
FM16

Hi bjorn11,
I've checked into your account but can see that since January 17th, you've been signing in every day and the longest time we can see you were inactive was from January 12th to 17th which would have given you 5,000,000 cash (which I have added into your account since I saw you didn't receive it).
Do you still have screenshots of the messages you received for 10 and 50 million?
-Brino

3707
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:44:01 am »
Hi there..
I have a couple of issues..
First, each time i want to assign player to a job, when I click "confirm" button, a message appears "sorry, check your Internet connection", which i don't have any problem wirh it because i can go to free agents and other sections which requires online active connection, and even when i come back and reset my connection, the bug still exist
Second, the top weekly live league banner doesn't show the right infos, for example, it says in the banner that my team will play with the 7th place player, but when you go to the match day button it shows a totally different info
Last problem is, that when i choose to watch videos to get free coins, the video loads and it starts, the game hangs
Thanks already...
Juventus Fantasy Manager 2016
Manager name is : Metalord
ID is 1:484461
Fan code is 1x5GvpHNoH

Hi Metalord,
I'm sorry for the troubles you've been experiencing. I'm going to send all of this information to the developers so they can check into it. Could you please send me a screenshot of the league issue so I can send that to our developers as well?

Sometimes what helps with the video issue is restarting the application, or even deleting it and re-installing it. But before you do that, please be sure it's linked to either Facebook or an FTB account just to be safe.

Please let me know if that doesn't help and I'll talk with the developers about that too.
-Brino
Hi Brino
The problem now is that the Live league banner was showing "proceeding match day" for almost three hours then it disappeared, i uninstalled and reinstalled the game and logged out and in, same thing, and the thing is that my players by now have played two matches but no energy was decreaseed and i don't know what's my ranking now!
I wish i can send you screenshots but tbh idk how  :o
Plus, The game still freezes every time i try to watch video to earn free coins, as the video start, the game just freeze..

Hi Metalord,
The issue with the league in Juventus FM is being worked on by the developers and it'll be resolved as soon as possible. Sorry for the troubles and thanks in advance for your patience in the meantime. I'll check into the videos issue with them as well.
-Brino

3708
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:41:29 am »

Hi,
since the large update I´m constantly expiriencing problems to hire new players. FM 16 crashes when trying to approach auctions or buying players.

FM 16 vers. 6.06.003 on Android
1xT2G8sa61

Hi Werder4ever,
At the moment, the player market between users isn't available on the Android version. Can you confirm if the game is crashing or if it just shows a "coming soon..." message? It should show that message until the feature is fully developed. Please let me know.
-Brino

Hi Brino and thanks for your work!

The problem is not about the upcoming features. I can´t buy a new player, wether by auction nor by instand puchase. No matter if I touch "instand purchase" or "auction", the game quits with "unknown error"...

At the moment I have 30 players in stock, but I know which one to kick...
W4E

Hi Werder4ever,
I'm so sorry for the misunderstanding on my end. I'll check into this with the team.
-Brino

3709
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:40:21 am »
O que se passa com Rogério Ceni?

Hola duscher20,
Rogério Ceni se ha retirado entonces, como ya no está jugando, no se actualiza su puntuación como antes.
-Brino

3710
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:39:03 am »
Hi Jon Snow,
In the new version of the game the maximum energy value no longer increases +1 for each level you rise to. In the store you can purchase more of it and it'd add +25 energy onto your maximum value. So if you have 125/125 and you purchase more, you'd then have 150 as your maximum.
-Brino
Hi Brino
when i try to upgrade energy i receive a message of server error.
i get the message since it was introduced the option and with the various updates the problem has not been resolved
game fantasy manager 2016 version 6.06.003 (android)
id: 1:414269

Hi arxwell,
I've reported this issue to our developers and they're going to have it resolved as soon as possible. Unfortunately I can't guarantee a day or time, but hopefully it'll be soon.
-Brino

3711
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:38:00 am »
Brazil tournament still locked after all missions done?
User: Sir Wenger
ID: 2:4744301

Hi Sir Wenger,
I've resolved this for you. Sorry for the troubles.
-Brino

Thanx it worked, but now i have problem unlocking italy, it states missions (0/0) ??
Can u help with that?

Hi Sir Wenger,
Can you let me know if it's working now?
-Brino

3712
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 03, 2016, 10:33:34 am »
Hi all, today the second match of the league (07:00 am) is still charging... Can anyone check it please?

Hi Slash87,
Sorry for the troubles - our team is working to get the league up and running again.
It'll be resolved soon.
-Brino

3713
Help & FAQ / FTB Account - 70 coins
« on: February 02, 2016, 08:21:15 am »
If you successfully linked your FTB account to your game but you didn't receive your 70 coins, please note that it could take up to several hours for the coins to enter your account.

If you don't receive the coins after 24 hours, please let us know and we'll check into this for you.

3714
Hi everyone! So that we can resolve your cases as quickly and efficiently as possible, please kindly send us your User ID (which can be found in "MORE - MY ACCOUNT - MY DATA") as well as the name of the game you're playing.

¡Hola a todos! Para que podamos resolver vuestros casos lo antes posible, rogamos que nos digáis tanto vuestro ID usuario (el cual podéis encontrar en la sección "MÁS - MI CUENTA - MIS DATOS") como el nombre del juego al que estáis jugando.

-Brino

3715
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 02, 2016, 08:05:49 am »
Hello, i have the same bug 3 times. excuse my english
Bonjour, cela fait 3 fois que je remporte la ligue sans percevoir de prix.
Merci d'intervenir.
ID : 1:3184890
Fancode : 1xRqRFBNCm
Pays : France


Hi,
I didn't received award for league 3rd place - twice - this week and previous week
ID: 1:223083
Fan Code 1xyB85zFp8

Hi Piter,
The reward usually appears on Monday mornings - can you confirm if you still weren't able to collect it? Which game are you playing - Fantasy Manager 2016 or one of the other ones for specific teams?
-Brino
Hi Brino,
I know - till two weeks ago, rewards appears on Mondays mornings, sometimes Sundays evenings. Unfortunately, last two week doesn't appear :(
I'm playing FM 2016 (on iPhone).
regards
Piter

Hi Piter,
I've checked and can confirm you didn't receive the last two league prizes. I've just added those coins into your account (60 in total for both).
-Brino
Thanks a lot Brino.
Unfortunately I didn't receive reward for last league :( I checked yesterday, and today morning. It should be at the first (main) screen? Button looks like gift's box? I use the newest version on iPhone. Could you checked it?
Regards
Piter

Hi ad1111,
Please try tapping on the Mega Offer button - does that let you collect your prize? It seems that there is a code issue and it's not showing the correct reward image. Please let me know and if it doesn't work, I'll resolve it for you.
-Brino

3716
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 02, 2016, 08:03:33 am »
Hi,
I'm playing to FM 15 and there are a lot of problem on update point of players.
Last week the Barcellona's players was not correctly updated, this week the same for Real Madrid's players.
For example C.Ronaldo has 0 Fantasy point refered to macth Real Madrid 6-0 Espanol. In this match C.Ronaldo has made 3 goals.

Thanks.

Hi alnar1972,
I'm going to check into this with the team to see what may be happening with this.
-Brino

3717
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 02, 2016, 08:02:36 am »

Hi,
since the large update I´m constantly expiriencing problems to hire new players. FM 16 crashes when trying to approach auctions or buying players.

FM 16 vers. 6.06.003 on Android
1xT2G8sa61

Hi Werder4ever,
At the moment, the player market between users isn't available on the Android version. Can you confirm if the game is crashing or if it just shows a "coming soon..." message? It should show that message until the feature is fully developed. Please let me know.
-Brino

3718
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 02, 2016, 08:01:16 am »
I still can't enter the fan page. I have the update from 29/1.

I get a message: Your team asks where you are. Log in and win 10.000.000 (or 50.000.000). But I don't see where I can win this amount of money

Hi bjorn11,
Our developers are working on the issue with the Fans section in FM 2016. We hope to have it resolved soon although we can't be sure of an exact time or date.
Regarding the other issue, I see you're playing both FM 2016 and Juventus 2016. Can you confirm which game you're referring to?
-Brino
It is on FM 2016. Most of the time it is when I haven't logged in for a couple of hours.

Hi bjorn11,
Thanks for confirming. The cash should be given as your Daily Bonus if that's the message you received. If you didn't receive it, please send me your User ID and I'll check into it.
-Brino

3719
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 02, 2016, 07:59:14 am »
Hi,

Do we still get one more energy when leveling up? I'm at level 87 but energy maximum is stuck at 181.

Thanks for your help.

Jon Snow
1:102113
1x7zkRM9rV

Hi Jon Snow,
In the new version of the game the maximum energy value no longer increases +1 for each level you rise to. In the store you can purchase more of it and it'd add +25 energy onto your maximum value. So if you have 125/125 and you purchase more, you'd then have 150 as your maximum.
-Brino

3720
Fantasy Manager Football / Re: Bugs & Technical Issues
« on: February 02, 2016, 07:57:32 am »
Hi,
I didn't received award for league 3rd place - twice - this week and previous week
ID: 1:223083
Fan Code 1xyB85zFp8

Hi Piter,
The reward usually appears on Monday mornings - can you confirm if you still weren't able to collect it? Which game are you playing - Fantasy Manager 2016 or one of the other ones for specific teams?
-Brino
Hi Brino,
I know - till two weeks ago, rewards appears on Mondays mornings, sometimes Sundays evenings. Unfortunately, last two week doesn't appear :(
I'm playing FM 2016 (on iPhone).
regards
Piter

Hi Piter,
I've checked and can confirm you didn't receive the last two league prizes. I've just added those coins into your account (60 in total for both).
-Brino
Thanks a lot Brino.
Unfortunately I didn't receive reward for last league :( I checked yesterday, and today morning. It should be at the first (main) screen? Button looks like gift's box? I use the newest version on iPhone. Could you checked it?
Regards
Piter

Hi Piter,
It seems that the league reward is showing as a Mega Offer at the moment. We have already reported this issue and hopefully it gets resolved soon as it is confusing some users.
Please try clicking on the Mega Offer if it shows, and it should show the prize. Does that work?
-Brino

Hi Brino,
Yes, it works :)
Many thanks&regards
Piter

Thanks for confirming, Piter :)
-Brino

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