Welcome, Guest. Please login or register.
 

Author Topic: Bugs & Technical Issues  (Read 32994 times)

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Bugs & Technical Issues
« on: April 21, 2016, 10:22:50 AM »
Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

**The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
- Your User Name,
- Your User ID (You can find it when tapping the (+) button next to "COLLECTION" on the home screen)
- Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.

We'll do our best to fix it as soon as possible!
Thank you for your cooperation.
« Last Edit: April 21, 2016, 10:26:26 AM by Brino »
Brino
FTB Moderator
- Live Sports in First Person -

Txaston

  • Sr. Member
  • ****
  • Posts: 286
  • Karma: +37/-253
    • View Profile
Re: Bugs & Technical Issues
« Reply #1 on: April 24, 2016, 12:36:28 PM »
I bought the Starter Package but there are still advertisements on the app. Can you remove them please? They are vey annoying. Thanks

Txaston

  • Sr. Member
  • ****
  • Posts: 286
  • Karma: +37/-253
    • View Profile
Re: Bugs & Technical Issues
« Reply #2 on: April 24, 2016, 12:37:57 PM »
In the tournaments it says that both players play with the same cards but thats not happening. Some players have different cards

Pietro001

  • Jr. Member
  • **
  • Posts: 87
  • Karma: +15/-68
    • View Profile
Re: Bugs & Technical Issues
« Reply #3 on: April 24, 2016, 10:06:27 PM »
I tried to register my account (Borusse) and connect it with FB account Martina ... However, instead of registering it my Borusse account disappeared and I should have to start from zero ... I strongly disagree - at first because I have earned some good players and - what I see as a bigger problem - I spent real money for buying some packs
So I would appreciate if you could give me back my account Borusse and connect it with FB account.
In addition - I have no offer for "Starting pack" mentioned above plus I paid and those annoying adds did not disappear.
Would be obliged for fixing everything mentioned.
Thanks.

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Re: Bugs & Technical Issues
« Reply #4 on: April 25, 2016, 01:07:16 PM »
I bought the Starter Package but there are still advertisements on the app. Can you remove them please? They are vey annoying. Thanks

Hi Txaston,
Sorry for the inconveniences. Our developers are going to be uploading a new version this week that should resolve that for you. Regarding the tournament issue, can you send me your User ID so I can check into it?
-Brino
Brino
FTB Moderator
- Live Sports in First Person -

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Re: Bugs & Technical Issues
« Reply #5 on: April 25, 2016, 01:08:22 PM »
I tried to register my account (Borusse) and connect it with FB account Martina ... However, instead of registering it my Borusse account disappeared and I should have to start from zero ... I strongly disagree - at first because I have earned some good players and - what I see as a bigger problem - I spent real money for buying some packs
So I would appreciate if you could give me back my account Borusse and connect it with FB account.
In addition - I have no offer for "Starting pack" mentioned above plus I paid and those annoying adds did not disappear.
Would be obliged for fixing everything mentioned.
Thanks.

Hi Pietro001,
I'm sorry for the inconvenience. Can you confirm if you're using the same device for both accounts?
What's the User ID for the Martina account?
-Brino
Brino
FTB Moderator
- Live Sports in First Person -

LBJ23

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
Re: Bugs & Technical Issues
« Reply #6 on: April 25, 2016, 06:47:42 PM »
I bought the started package today for 3,99e and I have nothing. Normal ? It's bug ?
Id : 115823

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Re: Bugs & Technical Issues
« Reply #7 on: April 26, 2016, 10:32:01 AM »
I bought the started package today for 3,99e and I have nothing. Normal ? It's bug ?
Id : 115823

Hi LBJ23
Sorry to hear about this inconvenience. Are you playing with iOS or Android?
Can you please send me a screenshot of the invoice if it's iOS or the GPA.XXXX-XXXX-XXXX-XXXX reference number you would have received by email if it was through Google Play?
I'll resolve it for you as soon as possible.
-Brino
Brino
FTB Moderator
- Live Sports in First Person -

MacAT

  • Jr. Member
  • **
  • Posts: 68
  • Karma: +1/-4
    • View Profile
Re: Bugs & Technical Issues
« Reply #8 on: April 26, 2016, 05:44:40 PM »
Hola,

Tengo varias cosas:

- He jugado 2 torneos en los que al perder  no me han dado el premio de 1 pack
- He comprado el starter kit y sigo teniendo publicidad...
- Acabo de comprar un pack con 200 coins y no me aparece, me ha restado los coins pero sigue con el candado

Gracias por resolverlo

ID: 108989

Illyspooner

  • Jr. Member
  • **
  • Posts: 54
  • Karma: +3/-5
    • View Profile
Re: Bugs & Technical Issues
« Reply #9 on: April 27, 2016, 03:21:39 AM »
Hi, Brino.

Wrong pic for J.Boateng from Bayen. You are using his brother's pic.
« Last Edit: April 27, 2016, 03:54:49 AM by Illyspooner »
Everton FM16: 1xjChNDGJU
FM16: 1xpNDfc4TX
NBA Flip: 78719

Illyspooner

  • Jr. Member
  • **
  • Posts: 54
  • Karma: +3/-5
    • View Profile
Re: Bugs & Technical Issues
« Reply #10 on: April 27, 2016, 03:53:44 AM »
On 'Collection' section, players on page 19-21 are the same as players on page 22-24.
Everton FM16: 1xjChNDGJU
FM16: 1xpNDfc4TX
NBA Flip: 78719

LBJ23

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
Re: Bugs & Technical Issues
« Reply #11 on: April 27, 2016, 10:57:24 AM »
Simeone can help me ?

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Re: Bugs & Technical Issues
« Reply #12 on: April 27, 2016, 02:01:03 PM »
Simeone can help me ?

Hi LBJ23,
I've been quite busy until now. Sorry for the delay. I contacted you back already from our Support platform. Did you get that email?
-Brino
Brino
FTB Moderator
- Live Sports in First Person -

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Re: Bugs & Technical Issues
« Reply #13 on: April 27, 2016, 02:03:12 PM »
On 'Collection' section, players on page 19-21 are the same as players on page 22-24.

Hi Illyspooner,
I got both of your messages - Thanks for bringing these to our attention. I'll pass it along to the development team to resolve as soon as possible.
-Brino
Brino
FTB Moderator
- Live Sports in First Person -

Brino

  • FTB Moderator
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3751
  • Karma: +88/-141
    • View Profile
    • From the Bench Games
Re: Bugs & Technical Issues
« Reply #14 on: April 27, 2016, 02:04:56 PM »
Hola,

Tengo varias cosas:

- He jugado 2 torneos en los que al perder  no me han dado el premio de 1 pack
- He comprado el starter kit y sigo teniendo publicidad...
- Acabo de comprar un pack con 200 coins y no me aparece, me ha restado los coins pero sigue con el candado

Gracias por resolverlo

ID: 108989

Hola MacAT,
Acabo de comprobar su cuenta y veo que es cierto que no ha recibido esos 2 packs. Ahora se han sumado en su cuenta.
En cuando la publicidad, debería estar resuelto en la próxima versión que sacamos. ¿Está jugando con iOS o Android?
-Brino
Brino
FTB Moderator
- Live Sports in First Person -

 

From The Bench Games

You can contact our customer service here, remind to always enclose your account's details when submitting a request.