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Author Topic: Bugs & Technical Issues  (Read 2307 times)

Brino

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Bugs & Technical Issues
« on: May 04, 2017, 07:39:02 AM »
Have you experienced a bug? It's possible that we're not aware of it yet, so please just let us know and we'll do our best to assist as soon as possible.

**The best way to report a Bug or Technical issue is by contacting our Support Department directly at the following link: https://goo.gl/WBGqO9**

In order to allow our staff to resolve the glitch in an even shorter term, please enclose as many details as possible while reporting a bug:
- Your User Name,
- Your User ID
- Please also specify for how long you have been experiencing this issue, in which section/screen of the game, which platform you are using (Android/iOS), as well as the device and model.


If your question still hasn't been answered, please let us know. We'll do our best to fix it as soon as possible!
Thank you for your cooperation.
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Ms T

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Re: Bugs & Technical Issues
« Reply #1 on: May 08, 2017, 08:34:52 AM »
Hi Brino

Found an issue with the "Total Attack" power up. While I have the card, I am unable to use it.
Whenever I select it to put it in play, absolutely nothing happens. When an opponent uses it though, it basically makes any further play impossible.





The opponent's time would run out, but it does not roll over to it being my turn again thereafter. I've waited out the remaining time after this card is played, but it makes no difference at all.

The only option left would then be to give up, and essentially taking a loss. This has happened at least four times so far and I was winning in all of those instances.








I've basically lost ±120 points, and these are points that would have gotten me to the next division.


**Edit: It's happened twice now in the last hour or so. In the first instance I was 3 points away from moving up to the next division.

897/900 I think it was. In the second instance I think I was on 867/900.
« Last Edit: May 08, 2017, 08:53:02 AM by Ms T »
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Brino

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Re: Bugs & Technical Issues
« Reply #2 on: May 08, 2017, 10:02:45 AM »
Hey MsT,

Hmm, that's strange.
I'm going to check into this with the team and see what may be going on.
Thanks for reporting this!

-Brino
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Ms T

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Re: Bugs & Technical Issues
« Reply #3 on: May 08, 2017, 10:20:15 AM »
Could you move me to the next division?  :P

So right after all of that earlier this morning, losing points when I'm winning, something else happened. On my opponent's turn, absolutely nothing happened. No plays at all were possible after that.

This shows just a few minutes of it, but I had to quit the game again. Three points away from the next division. I am beginning to feel like the game does not want me to advance.  :(

https://vimeo.com/216466398

If possible, Brino, could you change my player name back to Ms T, please?

43879
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Illyspooner

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Re: Bugs & Technical Issues
« Reply #4 on: May 08, 2017, 01:11:55 PM »
There is bug with 'Total Attack' card. Every time my opponent use this card, my screen froze. The only thing I can do is quit and lose points. I have lost around 200 points due to this bug.
My ID is 45209.
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Ms T

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Re: Bugs & Technical Issues
« Reply #5 on: May 08, 2017, 06:59:28 PM »
Total Attack is rendering the game unplayable.

I've now lost almost more than 250 points, and every time I am near recovering those points, an opponent plays that card and the cycle of having to quit the game and losing points begins again.

It's almost impossible to advance to the next division right now. I've gone from having roughly 897 points, to now only ±600.  :(
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Brino

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Re: Bugs & Technical Issues
« Reply #6 on: May 10, 2017, 08:57:56 AM »
Could you move me to the next division?  :P

So right after all of that earlier this morning, losing points when I'm winning, something else happened. On my opponent's turn, absolutely nothing happened. No plays at all were possible after that.

This shows just a few minutes of it, but I had to quit the game again. Three points away from the next division. I am beginning to feel like the game does not want me to advance.  :(

https://vimeo.com/216466398

If possible, Brino, could you change my player name back to Ms T, please?

43879
1.22.06

Hey Ms T,
The issue in the video is the same as the issue with the Total Attack card. It'll be resolved in the new release.
I've changed your name to Ms T
I've also made some changes in your account to see if everything shows correctly for you now. Can you please let me know?
-Brino
« Last Edit: May 10, 2017, 09:21:15 AM by Brino »
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Brino

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Re: Bugs & Technical Issues
« Reply #7 on: May 10, 2017, 08:58:52 AM »
There is bug with 'Total Attack' card. Every time my opponent use this card, my screen froze. The only thing I can do is quit and lose points. I have lost around 200 points due to this bug.
My ID is 45209.

Hey Illyspooner,
We're aware of this bug and it's resolved in the next version. We're just waiting for Apple to approve the version so we can release it.
I'll let you know as soon as the version is released.
-Brino
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Ms T

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Re: Bugs & Technical Issues
« Reply #8 on: May 10, 2017, 04:37:00 PM »
Hey Ms T,
The issue in the video is the same as the issue with the Total Attack card. It'll be resolved in the new release.
I've changed your name to Ms T
I've also made some changes in your account to see if everything shows correctly for you now. Can you please let me know?
-Brino

Thanks, Brino.
Name change was done thanks. Not sure what other changes you made apart from that though, but seems in order.
Now just waiting on the release of that bug fix in the next update.  :)
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Brino

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Re: Bugs & Technical Issues
« Reply #9 on: May 11, 2017, 08:48:39 AM »
Hey Illyspooner and all!

We've released the new version of Top Stars which contains the fix for the bug you've been experiencing in the matches with the TOTAL ATTACK card.

If you see anything else in this version, please let us know.

-Brino
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Ms T

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Re: Bugs & Technical Issues
« Reply #10 on: May 12, 2017, 06:17:44 PM »
New issue. At the back of a win, once the clock reaches 90:01, the game freezes. The only way to continue is by restarting the app. This has happened only at the back winning. Draws and losses seems unaffected.
Point lost as result, even while winning.

Thought it was once off the first time, but it's been happening a few times after.

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Shai

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Re: Bugs & Technical Issues
« Reply #11 on: May 13, 2017, 10:52:22 AM »
After i win a game it write me that i get +35 stars. But i get just +5.
Every game take me 30 stars down.
Is it ok? Its not need to get my stars down just when i lose?

56100
« Last Edit: May 13, 2017, 03:00:44 PM by Shai »

Shai

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Re: Bugs & Technical Issues
« Reply #12 on: May 13, 2017, 03:51:57 PM »
And now my opponent left . The game stuck so i had to close him and 30 stars go down

Shai

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Re: Bugs & Technical Issues
« Reply #13 on: May 13, 2017, 09:39:49 PM »
Ok this is it...
Another 2 times my opponent left. The game stuck. And i lose 30 stars every time...

Even when i win it says +35 but i get +5 (cause every game i lose 30 stars just from play)
So until u will resolve it and bring all stars i lose i dont see me continue play... its really distrub...

Brino

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Re: Bugs & Technical Issues
« Reply #14 on: May 15, 2017, 09:42:56 AM »
Hey Shai,
We're sorry for the inconvenience. We're aware of the issues you mentioned and they are being worked on by our developers. We'll have them resolved as soon as possible.
I've added the missing stars into your account now.
-Brino
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