FromTheBench Games Forums

From The Bench Games => Flip Hockey => : Brino November 30, 2017, 04:15:48 PM

: NEW YEAR -- NEW FORUM
: Brino November 30, 2017, 04:15:48 PM
Hey everybody!

In the support department, we've been working hard to ensure that all of our users are assisted in the best and quickest way possible.

Aside from that, for the new year, we wanted to give our forum a new look. We won't give to much info about it since we want it to be a surprise, but we can assure you that you're going to like it.

So, starting January 1st, we will be giving you a brand new forum in which you can do the same as you've been doing now: Sharing your knowledge about the games, letting us know about bugs and technical issues, and asking questions you may have.

It's going to be much easier for us to help you out as it will be fully integrated into our Help Desk platform, so we will be able to convert your posts into tickets, and easily be able to pass them along to the development team.

We're really excited about this change, and we're looking forward to hearing your thoughs as well. As we get closer to the date, I'll share the link where you can access the new forum.

If you have any questions, just let us know!

-Brino
: Re: NEW YEAR -- NEW FORUM
: Brino January 30, 2018, 07:57:54 AM
Hey everybody,

I have some GREAT news about the new forum. We're going to open it on Thursday, February 1st, and starting that day, this forum will be "Read Only".

At the beginning, it will look like a brand new forum without the previous pages in the forum, but over time we will be transferring the data from this forum into the new one. That way everything will be there again.

The good thing about the new forum is that we're bringing it closer to our Support platform, Zendesk, where we handle all of our support messages sent to us from within the game, or through our current Help Center, where we will be opening the new forum on Thursday, February 1st. In doing this, we will be able to easily open a support ticket if your cases require the attention of our development team, for example, which is something we could not do here.

The downside is that we will be unable to transfer the user accounts from the current forum, so it will be necessary to create a new account on our Zendesk platform. It's really quick and easy, so it won't be too much work, however, if you do wish to maintain the same login information from this current forum, when you create the new account in Zendesk, please just send us your new User Name and the one from this forum and we'll help you with that.

If you already have a Zendesk account from submitting a support request, you don't need to do anything else, just go to the new URL (below) when the new forum is activated.

If you do not have an account on Zendesk, you can create one here:
https://fromthebench.zendesk.com (https://fromthebench.zendesk.com)

When the new forum is activated, the new URL will be:
https://fromthebench.zendesk.com/hc/en-us/community/topics (https://fromthebench.zendesk.com/hc/en-us/community/topics)

If you have any further questions, please just let me know,

-Brino